West Street Surgery

Much better visit this time around. I was 17th in the queue when on call, but my last surgery would just cut you off and wouldn't put you in a queue. I was only 25 minutes late into the appointment and again comparing this to surgeries in modern times is a low wait time. The doctor was very good, very helpful and offered to push ENT to get my tonsillectomy sorted.
Apr 15th, 2023

Unprofessional staffs, they are not helpful and friendly at all , its very hard to take the appointment even in the critical situation, Very disappointed about the staffs and the service in the surgery which is getting poor condition in day by day.
Mar 31st, 2023

Been attending this surgery now for 30 years. If I wasn't happy I would have changed. The one Dr I refused to see has since retired. Yesterday I saw Nurse Amanda. It was like chatting with a friend. So patient and helpful. The receptionist that was on was also very helpful and polite.
Mar 29th, 2023

Third official complaint issued today as no repeat prescription has been issued for Metformin to manage diabetes This issue has been ongoing for months and is simply a result of gross incompetence on behalf of the surgery
Jan 30th, 2023

I am disgusted at the member of staff who I spoke to this morning. I called at 8am as per the instructions for an appointment, requested the call back option and was called back at 8:26am. She asked if it was an emergency, I said yes, she then says I need to call back at 12pm. I explained that I called at 8am and I find it hard to believe that all the appointments were taken, she was incredibly rude, then amazingly gave me an appointment for 10:20 and hung up. She should be trained on how to deal with patients since I was respectful throughout and I do not appreciate her appalling attitude and actions towards me. To hang up once she gave me an appointment is awful. I would not recommend this doctors surgery based on them having staff like this. On the back of having my appointment, the doctor did not listen to what I was saying, she was talking over me multiple times and because her computer was playing up, she asked me to sit back in the waiting area rather than letting me explain my concerns. When she came out, she gave me two referral forms and walked back into her room. The standard of this surgerys staff regarding patients care is the worst Ive ever experienced.
Dec 11th, 2022