Cake Inn Luton

Very nice cake just slightly dense
Mar 29th, 2022

Literally the worst customer service Ive ever experienced, so rude and unhelpful. Thought the cake might have made up for it but honestly the dryest most tasteless thing Ive ever eaten, literally no quality care at all. The cream was tasteless, the sponge was dry and they have the audacity to charge specialist baker prices. Never ordering again neither will anyone I know save your money and go to cake box or literally Tesco. Id give it a zero but thats not possible so Im giving it a one. No one contacted me I waited on my phone at the time they said they would call and they never did so I followed up asking for them to please confirm and they ignored that too. Never mind all that the staff was rude to my friend on the phone cutting her off when she was spelling out the name saying they knew how to spell it but then misspelling it all the same. More great customer service! My review on the flavor of the cake was objective, if it was nice as I aforementioned, I would have forgave the service but it wasn't and I am entitled to leave a review of my honest opinion. We gave you guys the benefit of the doubt multiple times. If you dont like criticism thats a personal problem. Such a childish and unprofessional business wow literally proved my review right immediately. Please dont worry about serving me again you definitely wont lets leave it at that. I wish you the best!
Feb 18th, 2022

I made a mistake when ordering my cake online. I selected Scheduled to pick up in 2 days time when it should have been on the day. When arriving to the store the sister told me they closing soon and no cake has been prepared as my cake was a photo cake. Print out confirmation was shown to me aswell. She didn't want me to leave in disappointment so she told me she try do somthing now to process the order even though it may delay her closing. I must say superb customer service from the sister. This clearly shows a store who cares about its customers and will go beyond to ensure their customers leave with a happy face. Will be back!
Feb 13th, 2022

Not good . Cake box is much better.i got some cake slices the other day and i asked the guy at the till if it was fresh and if they were made today and he said yes. I tried it and omg the cream had a horrible sharp taste to it like its been made a week ago. Will not be buying from here again sorry.
Feb 8th, 2022

Amazing cake shop, been many times . The owners are lovely. Would highly recommend cakes are lovely
Jan 24th, 2022