Nationwide Building Society

I went to the bank to open a bank account for my dad.i had all required documents.but unfortunately the manager lady was very unprofessional and rude.she don't have enough experience to understand the paperwork.hopefully someone from main branch will notice and give this lady more training about customer service.
Dec 5th, 2022

Amazing customer services, Quick and efficient
Nov 9th, 2022

Debbie was amazing! Thank you so much. Kathy was awesome even made my children a hot chocolate as they waited for me. God bless you guys and thank you for the amazing service
Oct 18th, 2022

Feb 10th, 2022

I took a day of work today to go to 6 banks and change addresses and nationwide was the only one that said a change of address wasn't possible as my passport was in my old married name *and 5 years left on it before it expires*,,driving license given to debbie and her branch manager both had the same address on itas my statements and on their database,,very unhelpful and I was told by their complaint team to drive to luton branch and it was a 5 minute simple job- I took the day off work whilst we was short staffed to get this sorted and 5 other banks all done it with no problems..their customer service is awful...I'm not trying to borrow money or do fraud I was simply trying to stop my personal bank statements landing on the doorstep of my old address and I don't go online due to being the victim of fraud for a lot of money in the past and I explained this to the woman over and over in the branch and on the phone..
Oct 10th, 2022