High Street Surgery

Ive got a Great Doctor Dr A Tanoe harder to see him these days but that's a result of covid I'd the other doctors ive met there or had to use if my doctor isnt available have all been good id recommend the surgery to anyone
Jan 31st, 2023

Jan 3rd, 2023

This used to be a brilliant GP surgery, Dr Seehra, Dr Davis have sadly gone, Dr Abi is a brilliant doctor, but the surgery is now very poor, bad lack of communication as well. I was told my steroid prescription would be signed off yesterday and be at chemist today, surprise its not been done. Been to surgery and told it will now be signed off later today, just a very poor service and their on line request service is not fit for purpose and definitely not any quicker. Got told if it's not done to call 111. What a shambles.
Dec 30th, 2022

I never fail to be amazed and appalled at the sense of entitlement that others seem to exhibit and their unending capacity to blame the wrong people. Yes, the NHS isn't in great shape, without writing some form of dissertation it would be impossible to layout even a barebones explanation here. The Surgery was short staffed for a long time with the retirement of a couple of doctors, and, like all small town surgeries, they struggled to attract and retain GP's. This has started to change with the appointment of two new doctors. Yes, the receptionists guard the doctors time like tenacious bulldogs, that's their job. Your GP will easily see in excess off 100 patients today, therefore they have to be extremely guarded with their time. This is unfortunate for us patients, but is a common theme amongst every practice. I agree the website isn't particularly intuitive or well laid out and it is very frustrating when certain services aren't available upon it, but surely people can understand that a request for medical help needs to be reviewed by a clinician and if there aren't any available it makes no sense at all to allow them to pile up? The staff are, without a doubt, some of the best you can see in town. You get the sense they see you as an individual and not a collection of medical maladies, referrals are made swiftly and often the sticking point is at the hospital (example; Dr. Lockyer referred me to a surgeon in September 2022, the hospital acknowledged receipt of referral. I'm still waiting in February 2023). The nurses, who I am having to see daily for dressing changes and wound care, are a credit to their profession, they are kind, considerate and make you feel completely at ease. No surgery is perfect, and High Street Surgery is no exception, but I would rate them an order of magnitude higher than the next best offering in town.
Jan 8th, 2023

You treat people how you want to be treated. Patients should be made more than aware of how busy the surgery is and the surgery should make allowances as to so. Remembering each worker in there is human and feels no different to yourself. I've had good and bad experience. The bad experience was when I rang on a extremely upset note, had a arguement with almost everyone in the surgery and ended up having to have a meeting the the practice manager who low and behold actually ended up helping me tenfold (with my problem and with the mental struggles i was facing at the time too). Everytime I've rang feeling angry or upset as long as I say to the receptionist that "this is not aimed at you I'm just feeling......" it seems to go a lot better than how alot of people are saying. The elderly do not need to do it online they are more than allowed to ring up and do it via the phone. People are on this review page absolutely battering the surgery so this is a even plane review but I have give 5 stars as regardless they are humans who make mistakes no different to any poster on this and yet still try to keep everything floating.
Dec 25th, 2022