The Wick

Mar 3rd, 2022

This place you to be excellent, but sadly since getting a new premises in Manby it's gone massively down hill. When they actually manage to take order's and not cancel them an hour later after accepting the order through just eat app. 3 days running that happened, and if you're like us and have decided you are getting a take away you don't tend to prep anything. Was once also told the delivery driver couldn't find my address which I believe to be a lie as nobody and themselves had managed it before. Anyway start with the pizza they definitely changed the pepperoni to a cheaper option or it had gone off as it tasted vile unlike anything I'd tasted before. The burgers are a shadow of what they once was And the fries when I got my order was like been fried once and not even cooked through properly . Even though they boast about being triple fried. It's a shame as I did rate it as one of the best in louth for food and its not the cheapest to order from. But safe to say they have lost a customer for good now.
Feb 17th, 2022

I placed an order last week. It was due to arrive in 30 minutes. After an hour I called and was told they dont deliver to my address. They said they would refund my money. What they actually meant was that I could have an evening without dinner and they would rob me of over 50. Disgraceful.
Feb 14th, 2022

Jan 22nd, 2022

Went in on a Saturday night and it was dead. The place is more known for takeaway but was still quite surprising, especially for such a big restaurant. We were given one paper menu between 6 people and then told by a manager to download The Wick app. When we asked the server if the paper menu was also correct they told us they'd never even seen the paper menu before and weren't sure how they'd managed to give us it. There was then also discrepancy between the Wick app, the website link on their Instagram and their just eat page. One person tried to order a 'gone trufflin' pizza as per the menu and the server looked at them as if they were speaking a different language. After finally ordering some things that were available through trial and error, our food was brought out with no cutlery. However, this was quickly rectified. The food was ok and the manager seemed on the ball but the rest of the staff seemed either extremely nervous or had no idea what was on the menu. Upon trying to pay, we asked if we could itemise the bill and were told no. Luckily one person could put it all on one card and we paid them but I'm sure that's not the case for everyone. This definitely needs to be rectified. This place has potential but definitely need more staff training, clearer menus and more items on the menu (especially vegetarian options). I had the goats cheese and sweet pepper pizza pictured.
Dec 23rd, 2021