Kim Betts Solicitors

I have edited my review because Kim keeps editing her reply to this review. First she said she believes the review to be false (as she does with all negative reviews), and then tried to defend sending information to the wrong email address. All this does, Kim, is confirm my negative review. My original review said: Avoid if you can. I instructed this firm on behalf of my parents. The communication was terrible, and the service was unbelievably poor. I see Kim says her bad reviews are fake, I can confirm this one is real, unfortunately. I would never use this solicitor again I will now go further: No I have not put in a formal complaint, nor have my parents, because I dont think you are a bad solicitor. The task you did for my parents was small and simple so I cant judge your abilities as a solicitor. But, I can say the communication skills of you and your staff are terrible, and I think you take on more work than you can manage, as the delays to your replies are huge. It took weeks to get replies on simple things like payment details. Small tasks take days and days of chasing. Your poor communication actually delayed us being able to exchange on a house. So no, my parents dont need to make an official complaint, but they did ask me to leave a negative review of your firm. I would certainly never use your firm, neither would my parents. Maybe instead of being so defensive (including accusing your clients of lying with false reviews!), you should listen and improve your service. You dont have all these negative reviews for no reason and youre doing yourself no favours by arguing in the reply sections of your negative reviews.
Mar 18th, 2023

I went to see Kim Betts for what we thought would be a simple property transfer. This turned out to be more complex and needed my Accountans assistant. Kim laised with my Accountant and we finally managed to get all the documents signed before deadline. Thanks to Kim Betts and her very professional staff.
Apr 5th, 2023

At a very stressful time, Kim really helped me. Taking care of the sale of my house in tricky circumstances. Kim and team were always on hand, easy to get hold of and super professional. Completely unfazed by any issues and alway able to find a solution. I was so happy with the service, its nice to be treated respectfully especially for me with little knowledge of the process, I felt at ease knowing Kim is always on top of things along with her friendly team. Just great, and no hidden costs like other places, I paid what was on the quote and it worked out cheaper than the competitors.
Mar 7th, 2023

Fabulous solicitors. Highly recommend. Kim Betts has taken care of two of my house purchases, both going through quickly and without any problems. I wouldn't have my Will with anyone else! Professional, friendly service that always goes that little bit extra for you.
Mar 5th, 2023

Kim and her team were amazing!!!! Id been told they were slow by estate agents and would hold up our sale but on the supposed day of exchange she was the only one ready!!!!! Couldnt recommend them enough and was half the price of others x
Sep 17th, 2022