The Groom Room Loughton

Our 4 year old cavapoo has always been really nervous having her hair cut. She would be sore after the cut and just seemed really uncomfortable. This has all changed since going to Loughton Groom Room. Not only does she look lovely but she is now happy to have her hair cut Thank you for your patience with her!
Mar 12th, 2023

Took my dog in today for her regular groom, and I can't thank these girls enough. My dog is quite nervous, but the lovely staff always take the time to settle her in. She comes home looking and smelling beatiful, and the girls are great at advising me on how to keep my dogs coat healthy between grooms. Thank you, we wouldn't go anywhere else.
Mar 5th, 2023

Feb 6th, 2023

I took my dogs there just before Christmas and they looked absolutely amazing Im so impressed with what the girls have done with them! My eldest is very fidgety and my youngest was in for her first ever full groom from a puppy but they both looked amazing after coming out! Cant thank the girls enough! Would highly recommend
Dec 19th, 2022

I implore you to think twice before bringing your dog to this groom room. Weve been using this groom since my cockapoo has been a pup and he used to love going for grooms and was a happy anxiety free dog going in. However after a few grooms they said they refused to cut his nails because he was biting and not letting anyone touch his paws. We were very confused because we never heard this before. They always had a complaint about his behaviour. One particular appointment we received a call after 15 mins saying that we had to collect him since he was being aggressive and snapping. This is not like my dog at all. It was so upsetting that I thought there was something wrong with my dog and had to take him to the vet. The vet clarified that he was okay and they werent sure why the groomers refused to groom him as he let the vet clip his nails. Im certain they have hurt my dog because then he would refuse to go in after this incident when in the past he would stroll in and not look back. We took him to the groom room in Camden and didnt mention what had happened at the Loughton branch and at the end of the groom the groomer told us how lovely our dog was and when we asked if he was aggressive at all they looked confused. Weve tried a couple of other private groomers too and no one has had any problems with grooming him in fact praising him for how much he enjoyed being groomed. We will not be taking my dog back to the Loughton groomers ever again. I definitely think the groomers are untrained in handling dogs and certain they must have hurt him since he now refuses to even step foot in the PetAtHome there too.
Dec 16th, 2022