London Essex Outdoor Living (Hydropool Essex: Swim Spas & Hot Tubs; Outdoor Kitchen Company)

From start to finish the service provided by London Essex Outdoor Living has been exceptional. Initial email was recieved and replied to immediately, it was actioned with 100% service, from checking parts in stock to organising engineer to promptly visit and fix problem. The engineers have always been superb at their job and know exactly what they are doing and leave you feeling confident that your expensive purchase has been looked after. I personally cannot rate them highly enough. The standard of service and care is second to none and outstanding. Thank you to all the team!! Regards Mrs Siobhan Fiorentini
Feb 16th, 2023

I've enjoyed a very positive experience working with the team at London Essex Outdoor Living (especially Mark Woodward who's been great). At every stage they have been helpful and supportive, offering reassurance and advice. I am delighted thus far with the product also and would highly recommend this company to anyone also looking to purchase a swimspa or other outdoor facilities.
Jan 17th, 2023

This company supplied and installed my 6m swim spa, there were many hi-cups along the way, one good thing was how they managed to install through the rear access of the house, I was impressed with that. However after that as I said not very impressed with the dig and dimensions. But even after having spent all this money, they left without any proper salutations, its like the job didnt happen, they vanished. I found it very strange that there was no customer services follow up, no calls to see how we are getting on, no thank you for buying from them, and to this day some 4 months after the install no customer relations whatsoever, I wonder who did who the favour??? So if you like follow ups and customer relations, and support, my experience is very negative!???
Dec 22nd, 2022

Booked in for a winter closing down service for the hot tub. Clear communication from the team, especially Rafaelle, throughout. Service carried out by Trey who made sure to explain everything. Would recommend.
Nov 13th, 2022

Great product and great team, Mr Raffaele specially always polite and available !!
Nov 4th, 2022