Lucky House Chinese Take Away

Bad customer service the woman is so rude
Apr 16th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 1/5 More
Jan 17th, 2023

Chicken balls had barely any chicken just batter and our rice had a long black hair in it!
Dec 29th, 2022

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Dec 3rd, 2022

Food never arrived, and when we called Lucky House to find out what had happened, and to let them know that potentially the driver had stolen the food, they lied and said they never received the order (despite us having an order confirmation from the takeaway AND a notification telling us the food was on its way) and then laughed at us on the phone saying it wasn't their problem and that we need to contact Just Eat (which we did and they refunded us) Absolutely appalling customer service (this is not the first time food has not turned up/been very late/had poor customer service, as family members have ordered from there and received the same treatment!) Food is hit and miss depending on which chef is on/or if it's the same chef -what mood they are in, and quite frankly, I'd rather pay more for more consistent quality (even if flavour is lacking, but quality of ingredients is good) and service, than be laughed at on the phone.
Jan 24th, 2023