Tranquillity Base Counselling and Psychotherapy

I thought long and hard about leaving a negative review, but I think I will. I made an appointment with Jan for an initial session to see if we would be compatible. I double-checked the time and day and was there bang on time... no reply to the doorbell, no reply to a knock, and no answer when I phoned her number. I emailed her about it and I have not had a reply 24 hours later. I am only thankful that I am not emotionally vulnerable or suicidal right now. I know emergencies can happen and I'd like to think the best, but receiving nothing before, at the time or after the proposed session regarding cancellation seems off.
Mar 22nd, 2022

Jan is absolutely amazing at her job and an incredible person. Her knowledge on mental health is never ending- and she is so passionate. I have tried a few therapists over the years, but none have ever tried to teach me the main thing understanding myself like jan has. I find every session so interesting and I learn so much about myself and about the human brain in general. If I have any difficulties out of sessions, jan Is always willing to help me where possible. Amazing lady. Highly recommend
Nov 24th, 2020