Wheelers Luxury Gifts

I have bought several items from Wheelers over the years and the service has always been brilliant. Josh has been exceptionally helpful these last few weeks dealing with various product orders. Thank you!
Apr 14th, 2023

Great service - was really impressed they managed to get my order to me in time for Christmas despite all of the strikes
Dec 19th, 2022

Nice products at a great price. My item was sent to me well-packaged and quickly, in a perfect condition despite the postal strikes and Christmas holidays. I will definitely purchase from them again.
Dec 16th, 2022

Wouldn't use again purely on based on thier courier service, the item I ordered had tracked delivery on it yet the tracking wasn't updated for 3 days! Even though it was on tracked 48 delivery! I waited in 3 days on the run, there was no update or even any contact to tell me they just wasn't bothering to deliver it and then on the day I couldn't wait any longer and had to go out they decided to deliver it when they could be bothered, some delivery driver walked up to the door, knocked once and then walked off (I have CCTV), no delivery card was left and when you look at their site to see what to do next when they have attempted delivery it says refer to delivery card left! DHL 's reviews has a 92% 1 star rating on truspilot. I seriously suggest you ditch your courier company and go with a reliable one if you don't want future reviews like this. To be fair wheelers did contact DHL on a couple of occasions when my parcel never turned up and I had to contact them and I am happy with the product I received, your delivery service is just very bad.
Dec 4th, 2022

Wheelers is a Loughborough institution and will be a store that I have always loved spending time in, its impossible not to rate this store highly hence the 5 stars, however - I visited recently and things have changed dramatically. The staff who are absolutely lovely tell you the moment you walk in there is more variety online and that the boxes you are walking around are due to deliveries coming in / orders going out. They ask are you fine to browse. All good customer service - Im not questioning that at all. The problem is that telling customers about your online presence sets them on edge - they have made an effort to come in person to look at the amazing items on sale but it doesnt feel like Wheelers anymore. I felt uncomfortable walking around what felt more like a back office to a thriving empire. Im thrilled the business is booming online but they seem to have forgotten the locals who have been coming for years, long before the website! I used to come here with my grandparents and we would be there for ages, always made a purchase and always used their coffee shop upstairs. I get it - times move on and of course with covid they had to move online to stay afloat. I get it and Im glad the business has survived where other retailers havent been able to. I just felt compelled to let you know that the shop just doesnt feel welcoming anymore, if I wanted to buy stuff online I would - but I like to visit shops sometimes too especially local independent ones. I dont imagine the shop will continue as it is as its used more for an office / distribution hub but thanks for the years of pleasant browsing and customer service please dont forget the local community who helped you to become what you are today!
Oct 30th, 2022