Dishley Grange Medical Practice - Cross Street Surgery

I telephoned this morning for an appointment and was offered one at Maxwell Drive. Tina, with whom I spoke with, was calm, courteous and very caring. I have spoken with Tina before and I consider her to be a real asset to this surgery. I later saw a Nurse Practitioner, Faryna, who took time to listen to my concerns. All in all, a positive experience amidst a daily diet of doom and gloom within the NHS which we are fed.
Jan 27th, 2023

In the midst of all the complaints about the NHS, I feel compelled to write about the amazing service I received from Dishley Grange Medical Practice/Cross Street Surgery. At 10.15 am I rang and asked for a prescription for painkillers. This was not a repeat prescription although I had had them before. Within half an hour a Doctor had rang me and arranged for a prescription, along with some necessary laxatives. Within another half an hour I received a text saying that my prescription was ready to collect from Hathern Dispensary. Within less than two hours my problem was solved. Thank you so much to all the staff involved, you are a credit to the practice.
Jan 13th, 2023

My appointment today at Cross street surgery was stress free , welcoming, helpful receptionists and exceptional medical staff who went beyond my expectations.I have rated 5* because of my experience.
Jan 7th, 2023

If there was an award for the 'Worst GP Surgery in the UK' this surgery (as well as Maxwell Drive) would for sure be top of the list! Would never usual write reviews but this practice has failed our family on multiple occasions and feel something has to be said. Fully appreciate the NHS are overworked and under paid but it is impossible to get an appointment - hours wasted 'on hold' only to be treated by the rudest receptionist's known to man both on the phone and in person (not to mention the dispensary too). Horrendous customer service, zero empathy or basic manners shown but the few women that work there! These people are letting this place down and the hard work done by the doctors. An absolute joke and would strongly recommend anyone to AVOID this surgery at all costs!!
Nov 29th, 2022

Useless is too kind. Waiting for a fit note following an operation. Called 3 x times to check it had been processed and notes from hospital had arrived. Hospital said GP can provide fitnote. Was promised it would arrive on Friday after operation on a Tuesday. No it didn't. Called again Friday night at 5pm was told its being reviewed. Promise its coming Monday via email. Monday arrives ....no fit note....Tuesday ...no fit note....Wednesday yes you guessed it no fit note. In the end called hospital who provided it ASAP. They are totally useless. It was really simple nothing tricky yet they didn't deliver and surprise surprise still no fit note has arrived.
Aug 26th, 2022