The Dental Suite

Apr 14th, 2023

My husband had an urgent appointment for root canal investigation. Appointment was with Vikesh ably assisted by Ella. He was extremely impressed with the quality of care and the treatment he received.
Apr 14th, 2023

Best of the Best service.. very happy
Apr 8th, 2023

Lovely service, all questions answered in detail, Hassan and rose took great care of me throughout treatment polite and welcoming
Mar 30th, 2023

First, I would like to clarify that I have not yet experienced full treatment from the dental suite and hence unable to comment on this aspect of the service. I however had my initial consultation and have been greatly let down by the misleading information (or the lack thereof) and feeling pushed to proceed with cost that isn't justified and believe it can benefit you who are considering to seek treatment as a new patient. My partner and I called in to book appointments and we were specific in that we are primarily seeking dental implant treatment whilst potentially being interested in moving over from our current dental care provider. We were told that we would be charged 93 each for the consultation by when we will know the exact breakdown of the costs to consider whether or not to proceed. The representative therefore booked us with the principal dentist who is also the implant specialist. On the day of the appointment we were taken for X ray first and the dentist immediately said that a CT scan (costing 150 each) would be required before he could understand more to give us a quote. I wasn't particularly pleased about this because this was not communicated to us at all during our appointment booking and hence I raised my question to the girl who was assisting. She informed me that we were in fact NOT booked for an implant appointment but general dentistry which triggered my further concern and the need to speak to the clinic manager. Upon speaking to the clinic manager who was trying to help (irrelevant details omitted from this engagement) I was reassured critically 1) the scan fee of 150 was included in the whole treatment plan, insinuating that this would be taken off in our later quote proposal and 2) the whole implant process would cost around 2k when I raised the point that the national average for single tooth implant is around 1700 to 2500, incl. London. Based on the above, I proceeded with the CT scan on the day and found out after that the single tooth implant will cost another 3400 of which 600 is for another appointment to 'closely assess where to place the implant' and 1100 for vaguely put high quality crown. *This information allegedly could not have been provided to me before the CT scan; the 150 CT scan not included in the fee proposal. To make matters worse, they openly market online that crown costs 600, which I can only presume is not of quality because the high quality one apparently costs 1100. I am sharing my experience to hopefully resonate that many clinics nowadays are being opaque with their charges until a disclosure point of you having paid enough and gone through enough process that you feel that you have to proceed. The sales tactics overshadowed the care element. I did not envisage this to happen with the dental suite yet unfortunately that has been my experience and perception. There should be a clearer communication from the outset regarding the need for further scan for implants and I highly question and doubt the need & validity of 600 to further investigate where to place the implant following a scan after a scan. I also don't believe from my research that the proposed cost of 3400 plus 150 plus 93 justifies a single tooth implant. Thanks for you time in reading and I hope this provides help to you in seeking care at DS.
Apr 4th, 2023