Forest Road Dental Practice - Loughborough

Apr 23rd, 2022

I came to the Forest Road dental practice today for an emergency appointment referred by NHS 111. I was misleadingly informed that this was an NHS referrals clinic but I am so pleased I made an appointment anyway. I have had a few unpleasant experiences at dentists in the past but Dr Ray and his lovely dental nurse were amazing. He clearly explained the issue I had, there was no pressure to go ahead with any procedures, and I left with a renewed confidence in dentists. The staff are all so friendly and welcoming and the whole atmosphere is warm and relaxing. I am now signing on as a patient and will be taking advantage of their dental plan.
Apr 17th, 2023

Feb 22nd, 2023

Thank you Ray, and team, for making my experience of preparation for a first crown ever, not as daunting as I had anticipated. Ray is always calming and informative during any procedure. The whole Practice is so well managed.
Jan 20th, 2023

Phoned and asked for an emergency appointment and the woman said they're private and not taking NHS patients, I told her I wasn't asking as an NHS patient but privately and she then went on to tell me again that unfortunately they don't see NHS patients.... Stupid and patronising. She then admitted they have no clinicians on today. I was not referred by 111. I Googled dentists and phoned whatever number was on Google. At no point did I say anything about the NHS, it is just the patronising attitude of your employees assuming that anyone calling for an emergency appointment is too stupid to understand from your website that you are not an NHS dentist. Your employees make this uneducated assumption and don't listen to people clearly stating they are not asking about NHS services.
Oct 15th, 2022