Queen Mary's Hospital Urgent Care Centre

Mar 31st, 2023

Came in with a referral for my gp for an X-ray, refused to read the referral at reception and simply pointed at the iPad. Waited for 3hrs only to later be informed that they couldnt take X-rays that evening and to come back tomorrow. Absolute joke and a complete waste of everyones time.
Mar 17th, 2023

Been here since 8.50 am to see someone one about my sons health not been seen by a doctor yet and time is 13.00pm had to park car half a mile away cause theres no parking outside cause of renovations and there are more then 15 people waiting to be seen NHS is all messed up will up date when Im finally seen . Wow been called once never herd the person has they where talking so low . Finally got seen and they cant help me what is the nhs for if they cant help u what a waste of money and the nhs is free doh
Mar 13th, 2023

At urgent care now it says 3 hour wait when I 1st turned up only 4 people Infront of myself looks like only 1 doctor is working when he pops he's head out and 4 hours later still waiting to be seen it is terrible place indeed for god sake will someone look at getting more doctors in and the lady behind reception is so rude looks likes you can not talk to her to busy on her phone
Feb 19th, 2023

Incredibly rude receptionist. She was belligerent to the patient in front of me (who was being perfectly well-mannered). When it was my turn, she abruptly cut me off before I'd even half explained my issue and tried dismissing me from the hospital. This was after I showed a hesitation to speak my personal issue aloud where a room full of people could overhear which she had zero empathy for. Rather than explain or show any sort of consideration, she told me I could "sign in anyway" even though she'd just told me my issue wouldn't be helped there - I think she just wanted to get me out of her hair and didn't care whether I was helped. That said, the triage nurse was incredibly polite and did an excellent job of quickly explaining what I should do about my issue. She was very apologetic and when I mentioned how horrendous the receptionist was, she seemed quite ashamed. I feel guilty that I didn't get the receptionist's name or I would have taken it further. We're in urgent care because we're hurting and we're stressed. It costs nothing to show a bit of empathy and consideration just as the nurse did. Believe me, if we weren't desperate, we wouldn't be there. Why work in healthcare if you don't actually care for people?
Jan 26th, 2023