Mainstay Group Ltd

I had an interview to work for this company as a Concierge quiet recently, and considering prior reviews, i can see why they're rated so very low. My first contact with Mark was rather poor, bad grammar in his emails and signed of with Fab see you then. M. I showed up 10 minutes before my interview time in Doncaster to be greeted by a distressed Irish lady who persisted in saying how stressed she was. I were then greeted by the Manager of the building, a guy called Mark, with a lady to conduct my interview. The interview lasted for about 40 minutes of which i was told by Mark, that Customer service doesn't exist any longer, it's now called (The Customer Experience). (What a bizarre statement), I thought at the time. The Lady who sat with him looked petrified through the entire interview, and hardly spoke a word or asked me a single question. On completion of the interview on Friday afternoon I was then told by Mark that he had other people to interview the following Wednesday, and that he'd be in touch after that day. Last Friday I duly emailed Mark to ask him for a potential decision or at the very least some feedback on my application. I have not been called, responded to by email or even had any information disclosed with regards to my application or interview. All I wanted was some communication either way, but to be ignored it appears that's the way your company and employees see fit to promote your services. POOR, POOR ALL ROUND.
Feb 15th, 2023

Critical: Responsiveness
Mar 28th, 2022

Avoid - these people do not answer phones, do not answer emails but will answer should you wish to pay - strange that. Do not ever engage with this company.
Jan 21st, 2022

AVOID.
Oct 29th, 2021

Mainstay manage the Budenberg Haus projects in Manchester. Lost a parking permit and despite contacting them within 3 hours asking for a replacement and then following up through email, text and physically knocking on the office door, it took 41 days and 2 parking fines to get a replacement. In fighting the ticket (because how do you get a brick wall to dispense a permit?) I have spent another 2 months trying to get a reply from the property manager, who definitely knows I exist because the security guard showed me her message saying she will give me a call after I was forced to push a hard copy of my email chain under the office door. Tired of all absence of communication on their part, I contacted mainstay group who put me through to her extension. I left a voicemail and called customer services back to explain how important it was I get a response. They cut me off as soon as they heard my name, so I called back AGAIN and asked why I'm STILL being ignored. I was told the agent would copy the property manager and her manager into the callback request but to email the details over and she would forward it on. 1 week later, guess what's been deactivated? And the website is difficult to navigate to find a replacement email, so here I am!! Writing a review on the off chance someone actually reads this and replies!!
Sep 25th, 2022