Onward Homes

Treat tenants unfairly.. worst housing association ever dealt with. Dont deal with complaints accordingly.
Jan 24th, 2023

If I could rate it 0 stars I would absolute joke of a company nothing ever gets fixed or done on hold for over 2.5hrs to the emergency line before they ended the call quick enough to take your rent but don't want to know when you need something back
Dec 4th, 2022

Oct 27th, 2022

Shambles is the only way I can describe onwards . Keep getting threatening letters with regards to my gas check . Twice they have been at my home no one knocked at my door so on the third attempt I stood at the door for 2 hours so I wouldn't miss them . I know they have done this with other people I actually don't think they Knock on the door as it happened to my neighbour . So onwards are threatening to take legal action against me . Shame on you I have terminal cancer and don't need this stress
Jun 13th, 2022

Absolute joke and I wonder why I pay rent to this landlord. An inspector came to the property I rent. Back in May this year the inspector promised me that Fortem ( a subcontractor on behalf of Onward Homes) will replace the worktops in the kitchen. I've contacted Onward Homes Customer services and they said the job will be done on Sat 16th July 2022 between 8-1pm no-one turned up that day. I rang Onward Home customer services the following Monday 19th July 22 the find a reason for this. The advisor I spoken to said that Fortem repairs team said that the on call engineer couldn't attend due to emergencies that day. Also Fortem do not usually work weekend as weekends are only for emergencies. No one contacted me to say they couldn't attend so I'd waiting in all day. The customer service advisor had rebooked the appointment for another day, but its not for certain because the engineer is off sick. However they might be back in work that day but if they can't attend that day due to sickness they they will text me and let me know on the day. Then the advisor said it's just for the engineer to have a look at what needs doing to the worktops. But I was told a few weeks back that the worktops are going to be replaced on 16/7/22. So yet again I'm not sure if the worktops will get replaced or an engineer is just going to have a look at the next appointment. Onward have offered me a 20 good will gesture but it's not good enough.
Aug 3rd, 2022