Faircross Launderette & Drycleaners

Lovely Launderette friendly staff busy worth the money came to 12 9 for the wash 3 for the dry would recommend this place also dry clean
Apr 13th, 2023

Dry cleaned my Canada Goose with a quick turnaround time and for a decent price
Apr 9th, 2023

It has been eight months I give my 120 Ralph Lauren shirt to this rubbish Laundry and I still don't have my short back. The silly owner tried to give me some one else pink shirt although my shirt is in blue & white. He told me the shirt is a fake Ralph Lauren and I should take it back to the shop I buy it from. I told him this is from Harrods and it has been washed 3times before . I asked for compensation and I wrote twice in the past 5months but receive no responds. It time to take legal action . Think 3 times before before you use this useless dishonest greedy and not trustworthy laundry
Feb 20th, 2023

Absolutely dreadfully awful service, who completely RUINED my wedding dress!!!! After my wedding I brought in my 100% natural silk wedding dress to be dry cleaned. The dress only had visible dirt at the bottom of the hem, which I wanted to be cleaned. I took it in and they said that they can get it clean no problem. I then collected the dress after the first clean and found stains on the upper part of the dress which werent there before, so I raised this and wanted to meet with the owner to discuss what had happened. I was dismissed and ignored,therefore I attended the dry cleaner in person to try and speak to him personally. When I attended the dry cleaners I noticed that there was a man working there and I asked him if he was the dry cleaners owner, he answered no he was not, so I asked for his name to which he replied that he was called Uma. I knew that the shop owner was also called Uma .When I confronted Uma and stated that the owner is called Uma so I understand that he must be the owner, he took it back and said yes thats me. I raised the issue of my dress coming back with more stains after the cleaning with Uma, and he said that they send the items out to a 3rd party cleaner to clean these and he will ask them to call me. I have asked what their policies are regarding these types of stations which they replied that they have none, which is highly disappointing. I then received a call from the cleaners where my dress was sent out, and all they did was point out their cleaning process, and made an assumption that the stains were wine stains. This is not true, because as part of the dress there was also an overskirt which I wore on the day, and luckily I havent washed that skirt nor dry cleaned it since my wedding, and there is no matching wine stains on the overskirt, there is no stain at all on the overskirt, in that place where they are found on the dry cleaned dress. They kept my dress to assess the stains, and during this time they attempted to clean it an additional 3 times, without my permission! My dress is 100% silk and silk is a very delicate fabric, which needs to be treated with care, especially when it comes to chemical use. I was under the impression that they were undergoing an investigation of the stains and what exactly their were rather than attempting to clean it AGAIN. If they had asked for my permission I would definitely not allowed them to undertake further cleanings of my wedding dress without a further discussion of the stain analysis. I have now picked up my dress and after the 3 unasked for cleanings it has turned my beautiful white silk dress an awful yellow hue, from the strong chemicals. And they have completely ruined it. I am absolutely devastated, they are taking absolutely no responsibility for their mistake and are refusing any compensation. After the first cleaning upon the notice of the stains, I suggested that I would be prepared to take compensation for the money of the silk to replace the skirt of the dress. Which he said no. so now they have further ruined the WHOLE dress and are not prepared to take any responsibility. This dress had massive sentimental value to me and my family. Not only was my daughter going to wear it for her wedding reception in 2023, but I was also going to shorten it and wear it on my every anniversary. I have since seeked legal advice in consumer laws and Uma you have liability and responsibility for the garments in your care, no matter what 3rd party cleaning service you use. Therefore I will be taking further actions. And for anyone else wanting to use their services I WARN YOU PLEASE STAY FAR AWAY. And Uma an advice for next time if you are unable to clean a delicate fabric dont attempt to clean it just let the customer know that you cannot take this garment in. this all could have been avoided.
Feb 2nd, 2023

I have been using for 1 year I have no issues and I have seen the difference of quality of cleaning service and delivery of items in time or even sooner then expected I would definitely recommend to others as their prices are really good - polite gentleman always
Dec 21st, 2022