Totally Driven

Please avoid. We had booked a minivan, and they sent us a prius instead, which was much cheaper to book in the first place. Customer service was not helpful and kept arguing that a prius is indeed a minivan which is ridiculous. It could not fit the 4 suitcases in the back, as advertised and we had to travel with luggage in rhe cabin. We were travelling for 24 hours with a child and completely exhausted. It is an easy target for such scams, they send a smaller car and we can wither wait hours for a replacement or get home in whatever cramped conditions available. Driver was not helpful once heard our argument with the customer service. Basically dumped our luggage and said "I'm done, I gotta go" . Overall a terrible service, please avoid .
Dec 29th, 2022

Do not use this firm this is the second time they have let me down for a journey to Heathrow- tried ringing the 24 hour phone many times and no one answered. Very very stressful had to cram everyone into an uber in the end 45 mins later.
Jan 9th, 2022

Amazing service at competitive prices. Very reliable and professional !
Aug 31st, 2021

Jul 3rd, 2021

Awful service. Ordered a 7 seater taxi (to go to a wedding out of London) and they cancelled an hour before we were due to leave (which technically they are allowed to do under their T&Cs). Wouldnt help to find us a replacement or any other option and completely unhelpful and unapologetic. Avoid!
Sep 28th, 2019