Cygnet Hospital Harrow

As a user of this facility, I have to say it is an absolute shambles of a place with nothing more than idiots in charge. I was not provided with information on the terms that I was transferred to this hospital, some of the nurses and consultants are judgemental and extremely rude, the pharmasist gave me incorrect information about medication, I had to wait 5 days for prescribed medication, my assessment dates have consistantly changed without any notice ir warning, then to top everything I was not even provided soap to be able to wash my hands or shower. There is a lot more I could add to this list of extreme complains! I will give them this, some of the staff are nice and seem to care. However, if you are looking at this facility, I suggest you very seriously think again.
Feb 6th, 2023

This was the best experience I have ever had with regards to being a mental health inpatient
Oct 13th, 2022

May 3rd, 2022

Some of the staff are caring. The therapists here do care, from what Ive heard of a patient here. However, the hospital itself is a mess. We were told that this hospital was amazing, that it would feel like an open ward and that the patient will probably get leave after 2 weeks of being there. The consultant psychiatrist that is in charge was two faced and sometimes threatening towards a patient and caregiver. Very poor communication and organisational skills, they missed a patients cardiology appointment 3 times due to miscommunication, not writing leave forms correctly therefore delaying or preventing granted leave. Discharge from here is taking a very long time, and is managed quite poorly. I will be complaining to the CQC as soon as the patient is out.
Mar 28th, 2022

Ironic that the only outside space available to frequent was the heavily used smoking area, though information about addiction support/rehab is posted all over the place. There was a staff member with a white crochet hat that was spiteful rather than apologetic when he and another prevented me from going outside to have some fresh air. Either the facility was not equipped to treat and rehabilitate me or the previous place didn't provide accurate info on transfer. I would have been better recovered and grateful for it if it was given in the right way at the right time but I felt moved on from 1 facility to the next with more problems than the start. The ward Dr agreed discharge me but on the day of discharge, the female pharmacist using a male name tried to get me to go back and had contacted my next of kin to inform them that I was not discharged which also caused me problems. I returned changed and not for the better, unable to believe that any of the professionals contacting me now want to help. Would an apology alone take back what is gone?
Feb 3rd, 2022