Hello Guest

Great company with great people. Always responds on time.
Mar 20th, 2023

Highly reputable company, trustworthy and professional. Excellent management team, would definitely recommend to friends and family.
Mar 5th, 2023

Thank you to everyone at Helloguest, appreciate all the help getting my property listed and booked out for the periods when I'm away. Veronica and Emily helped me get things set up and gave good advice on how to best furnish the flat including getting a sofa bed for extra guests. Customer service have always responded quickly and blocked dates for my stays. Would recommend to anyone looking for an Airbnb or short term rental management service.
Feb 19th, 2023

Great service!! Really helpful with any queries we have, nothing too much trouble. Highly recommend!
Feb 10th, 2023

This is a modified version of a previous review from 2022: I was unhappy with the HelloGuest owner called Veronica last October 2022 after I stayed at an inaccurately described property she managed; my point being that the listing misrepresented its suitability regarding train noise, and resulted in an unpleasant sleep-deprived stay for me and my family. After I threatened legal action she stopped ignoring my complaint, and after a laborious process I achieved a partial refund. I note they also changed the listing description, but interestingly accepted no responsibility for it, claiming any agreement was just goodwill. She was the Host but blamed the owner of the property for the mistake. All I got was first being ignored, then denial and excuses, and finally a demand to remove a Trustpilot review. I agreed to modify reviews and didnt leave an AirBnb review to get agreement without the rigmarole of continuing legal action. I also removed the Trustpilot review for the same reason. AirBnb moderators were entirely ineffectual. Read what you will into all that; and see how it fits with other reviews. It seems to me that this company is fine unless you are unhappy about something, as 14% of Trustpilot customers seem to be. Not that unusual a figure in the industry HelloGuest are in sadly. Id personally always find a host who is the owner, not manager in future; likely to be far less risky than dealing with a company like HelloGuest.
Feb 15th, 2023