Frost Chemist

Update. Since then my mum was told by employer to tell me to take my review down or we could not collect our prescriptions from our life long store anymore, she told him she would not as that was my experience. 5+ family members now have prescriptions going elsewhere. Awful after all these years of being a regular. Not the best experience when walking into the frost pharmacy this evening, called the shop before leaving my house to collect my mums prescription that she urgently needed, when walking into the shop I was not greeted but asked to put on a mask, I am exempt but I had conveniently dropped it on the floor before entering, the pharmacists wife told me to come back tomorrow and that she cannot help me because there was no time all because I didn't have change to buy a mask. I was only there to collect medication and asked the lady to meet me at the door as another alternative, however she chose to go back and forth with me before the pharmacist told her to get back to work. Frost pharmacy i understand that there are still certain guidelines depending on the shop however this could have been prevented as this is our local pharmacy and have never been told to bring a certain resources to collect medication and when a customer calls with a general enquiry and lets you know theyre on their was to collect you could let them know that.
Jan 30th, 2023

Jan 15th, 2023

Oct 15th, 2022

The family running this pharmacy is absolutely incredibly helpful and goes above and beyond to help you out with whatever you need. I highly recommend changing your high street pharmacist to Frost for a warm, welcoming and friendly service.
Aug 13th, 2022

Please believe the reviews that say the pharmacist is rude and disrespectful. It was a hideous experience. He screamed at me down the phone while I cried and begged him to stop shouting. The reason? I had my dog AND I had covid so I called and asked if he could bring the LFTs to the door, on the very last day they were available. You know, so I wouldnt risk infecting him with a deadly virus. Youd think Id asked him to give me his house for a weekend rave, not walk three metres to a door to pass through a box - to protect HIM. I tried to calm him down and explain but he kept yelling over me, threatening to hang up if I didnt listen and then yelling the same thing over and over, You have to come in! Im busy! Part of me hopes things improve for him and hes obviously deeply unhappy but another part of me hopes he steps barefoot on Lego every day for a year. Anyway, there are much better pharmacies round the corner, fully recommend you go there.
Jun 22nd, 2022