The Fragrance Shop

Rude staff, ridiculous prices - like literally you get half the price of the same bottle in Savers which is next door in the station road. Staff is probably hired just to make you feel uncomfortable and not welcomed. I went to shop for my family friends I clearly mentioned my budget, and asked what's on sale since it's a gift item, the sales rep looked at me as if I asked it for 'free' she showed me 2 bottles and didn't even bother giving me a tester or explaining me the fragrance or even sharing a humble eye contact. I was in a hurry and I said 'I'll take it' and I requested for a bill, since I wanted to have an option to return if the bottle is damaged or basically out if customer service courtesy. She said I'll get the bill in 5 mins as there was some issue, I never got the bill! Literally never! Now I have a product which is double the price, no proof of buying and I'm sitting and thinking was this 'Intentional'? Anyways they're clearly lacking a good service staff for a luxury process that literally runs on a 'Service' model. All the best for that!
Apr 25th, 2023

Great choice and price. Helpful staff.
Dec 26th, 2022

Great range at all types of price points. Super helpful staff. You tell them what kind of thing your looking for and they know straight away some good recommendations.
Oct 29th, 2022

Oct 29th, 2022

Attendant was very very helpful. Couldn't make up my mind on two desired perfumes but was guided quite professionally. Plus I got 20% discount so I'm a happy bunny!
Oct 26th, 2022