Abbey Ravenscroft Park Nursing Home

Nov 4th, 2019

My husband was in the Nursing Home for less than a moth and he passed away. He was looked after so well. When one entered Abbey Ravenscroft, one instantly felt the friendliness and warmth shown by the staff. The care team were very loving, friendly and very patient. The care he got was excellent. Great team work.
May 1st, 2019

My grandfather was there a few years and I'm so glad of this Nursing Home. All staff are amazing people. I recommend this place:-)
Sep 4th, 2018

Aug 31st, 2018

Unfortunately there is no option for NO Stars. Abbey Ravenscroft performed shockingly in the 1.5 days that my dad was there before he died. The list of complaints, errors and oversights in such a short stay was unbelievable, a few of which are as follows:- On arrival I went through the standard forms and paperwork with a man called Ravi (or something similar) and informed him that I could, and should, be contacted at any time day and night if there were any changes in dads health. Dad had to be in isolation due to having CPE, similar to MRSA, where anyone visiting him needed to be dressed in aprons and gloves and stringent hand washing with antibacterial soap was required after every visit. None of these items were in place for visitors (or carers) to use. There was no soap of any kind in his bathroom for anyone to use so infection control was not contained. This should instantly ring alarm bells to anyone considering this home. Dad was catheterised and when I visited him in the afternoon I noticed that his catheter was missing. The carer with dad informed me that, according to dads file, he had pulled his catheter out during the night!!! Dad had prostate cancer which had gone to his bones, there was no way he could urinate without the catheter in place. I found the carer who was with him in the morning when I visited. She was getting him ready for the day and had just washed him. She confirmed that no catheter was in place in the morning when she cared for dad. I immediately went to see Ravi who told me that dad had pulled his catheter out a few hours ago and they hadnt reinstated it due to him being a bit sore!!! SORE would be an understatement. Ravi said that he pulled the catheter out of his privates. How can a care home not even use the right terminology. He continued to show he what was meant by privates by gesturing with his hands in the groin area. Lost for words I returned to my dad followed by Ravi carrying a catheter. I had to remind Ravi to get the numbing gel as he tried to insert the catheter without any. Dad was end of life and was very agitated and restless and at risk of climbing and falling out of bed. I was told that a carer was to keep an eye on dad throughout the night to ensure his safety. I received a call at 8.30am to say that the palliative team had been called as dad had deteriorated. I was not informed of any urgency but it seemed to me that the morning staff had just come on their shift and had realised the decline in dads health overnight. Why didnt anyone inform me sooner? I missed saying my final farewell to my dad, as by the time I got to the home he had already died. Both Ravi(?) and the care home manager Evelyn busied themselves and neither offered their condolences. I asked to see my dads file to see just what had gone on with his catheter the day before and also what was documented regarding his overnight care - I was denied access!!! I have been told that to see dads file I need to get a solicitors letter. Surely in the time it takes to organise this the home can just re-write his file to cover-up any negligence and this is what I believe will have happened. I have contacted the CQC to register my complaint of negligence and total lack of compassion from a so called Nursing Home.
Jan 1st, 2020