West Nails

Today was my first time at West Nails. I was immediately acknowledged on arrival and warmly received. The customer service was professional and quite courteous. I had a Pedicure and Manicure. My pedicure was relaxing and enjoyed my back massage. I gave 4 stars because - Pedicure: Feet need to be moisturised at the end of a Pedicure. My nails looked fabulous but my feet were very dry. Manicure: The hand massage was the briefest hand massage I have ever received in a manicure (barely 30 seconds) but my nails were well done. Overall, nice place.. I would give them a second chance. Now over a year since my earlier review. I keep going back because I get really good service here. My one gripe is when they are heavily booked or have a growing waiting crowd, they start rushing your nails. The outcome is then some sub-standard botch job. Disappointing. Update April 2023: been going here for over 3yrs now and have been served by all the technicians. I find some of the technicians are real life magicians. Just absolutely fantastic nail professionals. I now always ask for those two. West Nails still do the briefest of hand/feet massages. They REALLY need to work on that. However, I observed one member of staff - who has always rushed my nails, barely massages and just generally gives poor service - give another customer today, excellent service and a hand massage that lasted over 5mins! He had the delighted customer cooing in contentment. I guess the proper hand massages are not for all customers. Shame really. It would be great if customers don't have to ensure they get served by the right staff and that all customers get the same great treatment.
Apr 26th, 2023

Apr 10th, 2023

Service: Manicure
Mar 21st, 2023

Mar 9th, 2023

Services: Acrylic nails, Manicure
Dec 30th, 2022