Global Mediation

Mediator was helpful when she finally called back. However trying to get a mediation certificate was a nightmare. Calls are taken by admin staff, who pay lip service but cannot help. They continually told me that it takes 5 working days to speak to someone to obtain a certificate. It took almost 3 weeks - 12 working days and having to call multiple times each day to get a response. You can't even make a formal complaint to the organisation. The call handler simply undertakes to email someone and no one returns your call. Very disappointed and very stressful
May 4th, 2023

Under a lot of pressure to return calls to parents but once you do get through they are very professional.
Apr 27th, 2023

This is very concerning if this service is publically funded. First off there should be an option for no stars. There is a strong emphasis to go through this service, but be warned, you will find yourself having to chase up progress. This service is hugely disappointing given you are already having to deal with other complexities, you would hope that at least one entity on the process was efficient!!
Apr 17th, 2023

Despite promising a call back in five days we have heard nothing and judging by the previous posts I dont hold out much hope of hearing any time soon. What exactly is the point of this service?We only want a mediation certificate
Apr 7th, 2023

FOR UTTER INCOMPETENCE AND TOTAL DELAY 14 Days and no response. 2 Months and no Mediation Certificate.
Apr 3rd, 2023