East Finchley Library

Visited on a Tuesday morning, toilet was locked, and was there till 1.30pm. I used my card to access as it was self service period. Toilet was locked No place to plug in laptops No one to speak to for basic assistance (there's security person at Church End library during self service). I didn't enjoy my visit there and had to rush to Church End library so my day isn't a waste and to use the toilet.
Apr 15th, 2023

This library is really cool and I was able to find the books I was searching for. The staff was nice and helpful.
Apr 9th, 2023

It's my local library but unfortunately I've had a really bad experience every single time I have been there. Even though it's for the public there's a feeling of unwelcome by the staff. Any question you ask, the response is always very rude or they make gestures or expressions like you're annoying them. The computers are EXTREMELY slow. It takes 30 to 45min every single time you try to print 1 paper as you have to change to different computers, as it only works when with some PC. The staff, which in this case was a tall man, why this is and the his response was "it's because it's a PDF" "You're going to have to turn the computer off completely or change computers". I asked hime if there's anything he can do and he said no, that it is what it is, basically. I also asked when printing my page that the printer charged me 0.20 but it cut the essential part of the words I needed, even when I had chosen it to come out "printed to the page" again his response was, "this is not on me" and not even tried to help or assist me, or refund. It's not about the money it's the gesture and the fact that it was a fault from the computer/printer. It's my local library and I don't have a printer so I have to use them, I also love reading books but it's just a shame to always have to deal with this bad experience every time you visit. Please, Barnet and East Finchley Library need to sort this out so everyone can feel welcomed and able to use the facilities and the library we deserve. Libraries matter but if you get this experience every time it's going to make you not want to come again, not sure if that's the intention? Please read people's reviews, it's been going on for years.
Jan 6th, 2023

The staff is extremely loud as if they sometimes forget they are working in a library.
Aug 21st, 2022

Jun 11th, 2022