Crofton Park Launderette

Positive: Professionalism, Quality, Responsiveness, Value
Jan 10th, 2023

This is not only the worst Laundromat I have ever been to but also the worst business I have ever actually engaged with period. The first time I went I put my things in the dryer and set a timer so I could wait outside and be sure to come back before they were finished. A few minutes before my timer was due to go off I came back in I saw the machine stop early. This was unusual but not really all too bad. The second time I went I did the same and waited outside. As with the first time I came back before my clothes were to due to finish. When I came in I saw the attendant had removed my clothes, folded them, and put them in a basket. They explained that they paid more to dry my clothes and requested I pay them an extra pound. To be clear this exchange did not come across as friendly so much as it seemed they were almost extorting me for the money- like they would lash out if I refused to pay them. So I paid them the pound if only to get out of that situation with the least resistance. While the pound is inconsequential, my clothes were still damp, and so they obviously did not pay more. Depending on what level of service you are looking for you might not mind the fact that they might handle your clothes without asking but for me it is absolutely unacceptable and a betrayal of my trust as a customer. It is a self service laundromat and I do not want strangers going through my clothes regardless if they think they are being nice or doing me a favor or not. I will never go here again and encourage anyone looking for a decent laundromat to go to the wash n' dry by Brockley Grove.
Dec 2nd, 2022

Critical: Professionalism, Quality, Responsiveness, Value
Nov 14th, 2022

Came here a long time ago and an old woman was like " can I help you", in an aggressive manner soon as I stepped in the place.
Oct 21st, 2022

Good drying machines & seating. Needs to open in the eve
Sep 28th, 2022