Dockside Hotel

Apr 11th, 2023

Mar 28th, 2023

(Translated by Google) The photos do not match the reality. With the exception of the receptionist who checked me in and Bianca who was in the kitchen, everything else is terrible. The bed is horrible, the carpet in the room is horrible and smells bad, the shower stall in the bathroom had a clogged drain, and the water leaked out, the curtain and blind, besides being dirty, were in terrible condition, there is no room service or cleaning . Breakfast with few options, very different from what they show in the photos. Close to subway and bus lines, however, the area where the hotel is located requires a lot of attention, people who are looking from head to toe, with a terrible look. Do not recommend and the pictures are totally misleading! (Original) As fotos no condiz com a realidade. Com exceo do recepcionista que fez o meu Check in e a Bianca que ficava na cozinha, o resto tudo pssimo. A cama horrvel, o carpete do quarto horrvel e cheira mal, o box do banheiro estava com o ralo entupido, e a gua vazava para fora, a cortina e persiana alm de sujas estavam em pssimas condies, no h servio de quarto ou limpeza. Caf da manh com poucas opes, muito diferente do que apresentam nas fotos. Prximo a metr e linhas de nibus, porm, a regio onde o hotel se localiza requer muita ateno, pessoas que ficam olhando dos ps a cabea, com um olhar pssimo. No recomendo e as imagens so totalmente enganosas!
Apr 21st, 2023

Mar 25th, 2023

Probably the worst hotel ever and the manager is a waste of space we would have been better off sleeping in the car Hopefully this saves someone eles from this horror of a hotel The heating in our room went off in the middle of the night,I was told by the manager it was my fault as I didn't go down to let them know at 3am !! Even though I called the phone and it went to answer machine. Then we had no hot water so could not shower reported this and was told the boiler had gone off and it would take 3 minutes to heat up 3 hours later and still no hot water Went to have breakfast no hot water for tea or coffee lack of hot breakfast options Other guested came in and was told quite rudely, you have 10 minutes to eat and you can only have what is there 2 dried up sausages crusty egg and cold bake beans, the toaster took 10 minutes to warm the bread not even toast it I had messaged the hotel prior to staying and informed them that 2 of our guests on our booking was vegan and he had reassured me that the breakfast was a continental breakfast buffet and there would be vegan options provided There was bread jam and juice the manager said I should have listed all the vegan food and drink required as he didn't know they couldn't have cows milk and should have requested oat or soya milk His response was bread and juice was acceptable options Was told by the same lady that come to tell us the hot water would be 3 minutes to inform the manager when checking out of the issues we had Told the manger and his response was had completed our booking as we told him when we was leaving and shouldn't have stayed if it was that bad !! We explained that the lady told us to speak to him when checking out The condition of the room was shocking to say the least The manager said that he was not giving us any refund or compensation and was shocked that we said that was bad customer service The manager was rude and uninterested in anything we had to say. We said that he hadn't even apologised for any of the issues
Mar 19th, 2023