Red Cuckoo London

I was thrilled when my daughter bought me a Red Cuckoo bag as a present earlier this year, after putting it away over summer, I am horrified to find cracks that have appeared on thew straps, and the colour worn off the base of the bag. I shall have to tell my daughter, I case she purchases one for anyone else, I know she will be devastated. Seeing so many review with the poor quality of the bags and bad customer service, there seems little I can do about it without upsetting my daughter, so I shall have to put up with it!
Sep 9th, 2022

(Translated by Google) The very unpleasant lady in the store, even telling her that we came from Spain and we were leaving tomorrow, did not attend us. And each time he gave us a different explanation, that if he was a wholesaler that if you had to buy a minimum of 120 pounds and still nothing. Unpleasant 100%, the boy who is a much more educated assistant. (Original) La seora de la tienda muy desagradable, aun dicindole que venamos de Espaa y nos ibamos maana no nos atendi. Y cada vez nos daba una explicacin diferente, que si era mayorista que si haba que comprar mnimo 120 libras y aun as nada. Desagradable 100% , el muchacho que esta de ayudante mucho ms educado.
Jul 21st, 2022

Shocking Customer Service... I really liked the design of the first Red Cuckoo bag I owned, even though it was on the pricey side for a handbag that wasn't leather. As it was getting the worse for wear I asked for a new one, different design, for my birthday. My daughter bought it for me and I was delighted (it was a big expense for her, too, as she is a student. About six weeks later, the strap attachment came away on one side. I emailed photos and the original order confirmation to Red Cuckoo and heard nothing. I phoned and was told I needed to use the '.co.uk' email address and was assured I would get a response the same day. I heard nothing and emailed again asking for at least an acknowledgement of receipt. Nothing. Phoned again, was told someone would contact me the same day. Nothing. After a few days phoned again and was told that the email had been received and it was being 'evaluated' by the returns department and that I would hear back very shortly. Have phoned several times since and been fobbed off ('my supervisor is on the phone at the moment', 'someone will definitely call you back today' etc etc). SHOCKING customer service, just unbelievably bad. If I have the energy I will report to Trading Standards. At the very least I will review at every opportunity. I had planned to purchase another bag from Red Cuckoo, a tote, but needless to say they've lost that business...
Mar 2nd, 2022

Thanks to the lovely staff. I found them to be very helpful.. I look forward to visiting again.
Feb 18th, 2022

Love tge bags
Feb 17th, 2022