Shake Shack Canary Wharf

Sadly, its gone downhill. I remember when Shake Shack opened in Canary Wharf. It was so good and such a great experience. Ok hadnt been since 2020, and oh what a disappointment! First of all you have to order on a tablet, which is annoying because you HAVE to put in your email and mobile number. When you know what you want and its a simple order, why do they make you go through the hassle of all that? At least in McDonalds the interface to order yourself is fast and easy, this was certainly not that. In the end we had to order at the till because it didnt work on the tablet. Then we got our food, and its not what I remember it to be. They mustve changed the recipe for the cheese because it was awfulmore like a bechamel floury sauce. I get it that the price of ingredients has gone up but they cheapened it too much. The burger was just OK. The tomato was nearly frozen and thats all I could taste (cold and watery). The patty itself was dry. Overall a huge disappointment and I will certainly not be going back, especially when you have so many other better options out there like Patty & Bun and 5 Guys. Even McDs is better because of the value
May 1st, 2023

The service is excellent!
Apr 30th, 2023

Shake shack standard food, what you would expect
Apr 29th, 2023

Bad staff service. Waited a while only to eventually be directed to the self service screens. Was asked for my email address before I could continue and pay. Ordered a lager and milkshake. Only the shake arrived. Then there seemed to be a problem with dispensing the lager- staff seemed unfamiliar with equipment. All for 2drinks to takeaway.
Apr 28th, 2023

Apr 28th, 2023