Absolute Pleasure Yacht

Nov 8th, 2022

Aug 10th, 2022

We booked this for a weekend in July, we were showed around the yatch and a few weeks later we were told that they had double booked. We had already paid a deposit and each time we've asked for our money back we've been given a story. Please do not trust these people.We had to cancel an event that we've been planning for a while, all they've said is "sorry can't help will pay your money back"....still waiting.
Aug 2nd, 2022

Jul 7th, 2022

They ruined our Wedding, we planned nearly 1 year before to stay on the yacht. With Family & Friends . Everything was booked restaurants near by , photographer food etc. yet 1 hour before we was due to arrive on the boat . We got a phone call saying theres something wrong with the electrics. So we cant stay on the boat . We was literally on the way in the taxi . I rang the office back to ask if theres an alternative. But they said no theres nothing they can do. My wife was devastated and in Tears. We arrived in London with all the luggage Food and drink . With no where to go . We had to cancel people from coming , including cancelling the morning with the photographer. Then we had to pay rocket prices to stay at the Marriot across the road . All the food had to be thrown away and we couldnt drink our drinks because they wasnt bought in the hotel . Ive sent several emails but just ignored . No sorry no compensation nothing. Its an absolute shocking company that doesnt care . About there customers. Stay well clear if I was you . With regards to alternative accommodation thats not true . I also rang your manager and he didnt know what was going on. You have offered in compensation 1 night stay on the boat . With respect 1 it would cost us a lot of money to get down there . And other people aswell. And 2 its tainted it now . Where we should of had wedding photos and a lovely todays with family . Its like rubbing it in our faces. 3 it cost Us so much money trying to re book rooms taxis . Food and drink etc . 1 night stay on the boat isnt compensation Im afraid.
Jun 12th, 2022