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I visited the store to enquire about a wall bed/desk and whilst the staff were friendly and helpful, mis-communication resulted in me missing out on a product in stock and having to wait 12 weeks for delivery. These things happen but the disappointing customer service continues with having to chase for an approximate time of delivery, the wall bed/desk arrives but no fitter to construct the item. Again, I had to contact customer service (who finished at noon) but managed to contact the fitter, as i informed him of the delivery date over a week ago, only to be told it will be another week. I'm surprised as they are priced at a premium level yet this is not reflected in their service. Disappointed.
Jan 9th, 2023

I was very impressed with my visit to this show room. The staff were very helpful and patient. These are the first bed frames I have found that are flat throughout (like a bed should be), and the mattress options are all very comfortable. I havent bought one yet, but have not yet returned with The Management. Update: Have had this sofa for more than two years now. Really pleased with it. Great colour (burnt orange) and fabric (easy-clean velvet). Maybe shouldve gone for the slats though
Sep 24th, 2022

Jun 14th, 2022

Apr 6th, 2022

2020: I was impressed with the showroom visit. David seemed overqualified and such a cool guy. Before purchase we agreed in writing that if the product could not be fitted we would not lose the deposit. This was in August with delivery date in November. After that, every time I called, David spoke as if I was asking for a favour from someone who cannot stand you, could not get off the phone quicker while sounding like he was actually doing something else. Also the call would only be picked up if you selected the option to buy products, all other options would lead to a voicemail. When the product actually arrived mid December it could not be fitted securely and was taken back. I have emailed both David and the guy dealing with payments more than once nobody replied and also called nobody answered the call or the voice messages left. It is now up to the bank to recover our deposit. Unbelievable experience! Update 2022: Not possible to recover the 700 deposit. Don't get involved with this company.
Nov 21st, 2022