Biz Savior Ltd

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jan 7th, 2021

Positive: Professionalism, Punctuality, Quality, Value
Nov 27th, 2020

I used Mr Roy to perform a domestic electrical installation condition report through MYCONSTRUCTOR. Mr Roy turned up on time and performed the report. The current consumer unit is quite old so it was no surprise it failed. As part of the report if you commission the same electrician they will do the remedial work and then not charge you for doing another report to gain the certificate, so to a certain extent you are forced to use them for this work. I asked Mr Roy for a quote and after I received comparable ones I decided to go with him. We agreed the fee, but unfortunately this is when things started to go down hill. It took Mr Roy some time to negotiate a date to do the work. He agreed on the 15th February to start. We agreed on the 26th February and he said it would take between 2 - 4 hrs to complete the work. On the 24th of February 9 days later Mr Roy sent a message and asked me to pay 200 pounds up front. I said why and he responded, he 'needs to buy stuff'? I said that I found that quite unusual that a tradesman would ask me to pay in advance for that type of work. Then he said 'normally we take some advance'. I asked well which reason is it and why is he asking now and not at the very beginning when he provided the quote? He called me and we agreed I would pay when the work was completed. Late on the same day he called me again and said he was not comfortable??? I asked him why he said people normally pay some money in advance. I said people dont normally pay in advance in general but maybe thats what he agrees but he did not agree that with me. He said he forgot. I advised he should then take responsibility for that and why is he calling me back as we agreed I would transfer the money straight after the job was complete? He said he wasn't thinking straight, I said well he needs to take responsibility for that too. I said what exactly is the problem and he went on to explain that he had problems with somebody else before I assured him he would be paid so he then went on to say the money may not go through straight away when `i try and asked me to do a quick test and transfer a pound. I said I was driving and he insisted, at this point i started to feel uncomfortable that Mr Roy was being personal because of my ethnicity. The Flat is in Tottenham and I could not understand why he was putting me trough all of this. So what if the money wasn't transferred instantly? It was quite a degrading conversation. If Mr Roy had asked for a deposit fine, but to out of the blue ask for half up front? I could have said to him, what if he doesn't turn up after ive paid him half the money? We both have recourse in these situations. Avoid this company!
Nov 10th, 2020

Positive: Professionalism, Punctuality, Quality, Responsiveness
Oct 31st, 2020

Positive: Punctuality, Quality, Responsiveness, Value
Sep 29th, 2020