Abbey Wood Surgery

Can't even see a gp
Apr 7th, 2023

The receptionists at this surgery are ever so rude and like to be controlling. Not helpfull at all and when asked a question their reply is as if you don't have a say in anything!!! Treat their patience as dogs. Even so I would never dream of talking to a dog like they do!!!!
Mar 25th, 2023

I had missed call from doctor which was like few seconds I didnt even had chance to answer the phone. Then I call them back the woman on reception said she will pass this to doctor and she will call me again. In half an hour I called again as Im in pain and I need antibiotics or any medication as paracetamol not helping at all. The woman on the phone said be patient sweetheart doctor will call you. I asked again will doctor call me today? Definitely? I really need help. She said yes she will call you today. But no one didnt call me after
Feb 2nd, 2023

I do not go to the GP unless Im really ill. This surgery has an online booking system that the address or name of the surgery cannot be found. The appointments over the phone are like attempting to see the king and the staff can be dismissive sometimes.
Jan 12th, 2023

Nurse called Aminat has atrocious manners. Shes never polite or greets you. Always a rude and condescending tone. The last straw was when I took my daughter for a flu jab. Explained I was running slightly late due to a road closure but polite receptionist staff said it was fine. Was 15 mins late and the surgery was empty but soon as she saw me she barked at me and told me to hurry up because she has other patients to see (not sure how when the surgery was completely empty) and when I said can you just explain what you need me to do she barked back just hold on to her head!!!! That is not the way to speak to any patient and she could have engaged with my daughter to reassure her, esp as she was highly distressed thinking the woman was going to hurt her with a needle. She completely ignored her and then showed me the door so now I have to rebook to get a doctor to give out a flu jab! Not the best use of the NHS and someone else may have needed that doctors appointment but have no other choice. Will be removing myself from this surgery as this woman is not to go anywhere near my kids again.
Nov 19th, 2022