South Norwood Hill Medical Centre

I am not a patient with this surgery, however I contacted this surgery for information and advice and spoke to a receptionist called Brittany who was very pleasant, helpful and very informative which I can appreciate as it is very hard to get assistance from surgery's these days. Its also refreshing to get the right help when needed. Thank you very much
Feb 27th, 2023

I have been a patient at South Norwood medical hill for more than twenty years when I moved to Norwood they have to me always been helpfull and a decent surgery it's hard to get your own doctor .but I get seen by other doctor .dr ojo is my doctor .ifinf the people that I speak to the reception ok the nurse toothis surgery has tried to help me over my backpain .when I've called for emergencies my review personally about them is not bad 4 out of 5
Feb 1st, 2023

Receptionist (K) said my appointment was at a specific time over the phone but when we arrived, it was 20 minutes before said time such incompetent receptionists at this surgery. They always lie and mix up times. One time they booked my appointment under another persons name and when I arrived they said I didnt make an appointment and the receptionist who I spoke to over the phone said it wasnt her who made the mistake. Cant admit to their mistakes.
Dec 24th, 2022

Dec 19th, 2022

I am honestly shocked and appalled at this surgery. I have been coming here for almost 22 years (most of my life) Ive struggled with back pain for a while and finally got an appointment booked in for Friday the 17th of February 2023 at 9:10am. Only for me to call them the day before to confirm the appointment, to then be told my appointment has been cancelled without my knowledge. This is due to a change of address which is false. I dont know how they still have patients when this is how we are treated. Im disgusted with the attitude of the receptionist completely unhelpful and rude. Fix your practice. I will no longer be returning and will now struggle to find a doctors surgery to sign up with. Thanks a lot South Norwood hill medical centre.
Feb 22nd, 2023