Mitchley Avenue Surgery

Useless. They keep cancelling my appointments
Mar 22nd, 2023

Dr Woolf is an excellent Dr and this is a very good practice.
Jan 14th, 2023

Nice neighborhood practice, only let down is the reception. I have been in this practice for 3 years now, all staff at reception seem experienced and they know what they are doing, only thing lacking is a bit of friendliness. I cant remember having seen a smile on any of the faces at the reception. Working in healthcare myself I know workload might be tiring but still I dont think its a lot to expect to put a smile on when dealing with patients.
Dec 31st, 2022

Most of the time all staff in here are lovely and welcoming! However, recently I have had an issue with repeat prescriptions. I had rang to place an order and was rudely told by reception that I must instead email in, they did not even provide me with an email for the surgery I had to find this myself. I have been doing this for a while now. I emailed in a couple days ago and then went to collect my prescription thinking it would be in, but it was not (no way of knowing as emails are never responded to). They had said they had not received an email and that their email had recently changed. If this is the case I expect better communication as they had not informed me of this? It is much easier to call In for a repeat prescription so I dont know why we are told not to do this? It makes things especially hard for the older generation as well.
Dec 20th, 2022

Really Niceee!!
Jul 1st, 2022