Currencies Direct (Currency Exchange)

We had a complex series of transactions to make and currencies direct were AMAZING. Our advisor Anthony at the London office helped us at every step. He was professional and very supportive. We are extremely grateful for his help and would recommend him and Currencies Direct 100%. Many thanks!!!
Apr 26th, 2023

They do transfer the money but if they are promising you a gift card forget about it. Been on the phone 5 times since my transfer in December 2022 and still not gotten any gift card. Thats 5 months down the line and still no update. Every time I ring they keep asking me to wait for it. Waste of my time. Be very cautious dealing with this company completely unprofessional and unlawful. I will not be using this company again.
Apr 12th, 2023

If I could give no stars I would. I was transferring a large one of sum from euro to pounds. On initial enquiry CD offered rates that were competitive and comparable to other fx companies. This is until your money is in their account. The exchange rate was 0.87 to 0.89 from Dec to Jan and they were consistently quoting me a rate or 0.84-0.85. This was no where near what they should have been offering me. Suspecting foul play I got some quotes from other companys and sure enough I was correct and should have been offered a rate closer to 0.87-0.88 for the transaction. I told CD I wasnt happy and wished to go with another trader and they suddenly offered me a rate of 0.88 when 10 minutes earlier they told me the highest they could offer was 0.85 (have email communication from the account manager if they try to refute this). I then decided I didnt wish for them to have my custom and wanted to move my cash to another transfer company which they initially told me was against financial regulations. Its not and when I asked for proof of such they said its in their terms and conditions. Its not in the terms and conditions I signed and when I asked for their copy of such they were unable to produce such and I am still waiting on this. They then eventually transferred the money as per my request to Key Currency. Thank goodness Key Currency were so speedy and transparent about their buy/sell rates and offered me a great rate. Avoid CD at all costs if you are hoping for an honest transaction they will 100% offer you a rubbish rate and attempt to bully you into not transferring your money.
Jan 3rd, 2023

I have used Currencies Direct, but on this recent occasion they "lost"a small amount of money in "the system. To date I am none the wiser as to where it has gone. Shall I use them again????
Jan 2nd, 2023

A total waste of time, very frustrating onboarding process, no real feedback given.
Dec 26th, 2022