Smilepod Canada Place

I've been to the Canary Wharf, Canada Place branch several times for my 6monthly teeth hygiene. Most of the hygienists are professional, apart from Angie Toth who I was unfortunate to see today - I suffered from her aggressive technique with sore abrased gums after her ruthless technique. She also spoke to me in a sing-song condescending tone during the appointment, which did not appreciate. Won't be booking an appt with her again!
Mar 11th, 2023

I was super nervous to visit the dentist. Ive had really bad experience with my past dentist places and have been very anxious ever since. However, Dr Nikki Rostami was amazing and worked her magic! She made me feel very calm and relaxed, I just cannot fault anything. She kept making sure I was relaxed and reassured me I was doing well :) I had 3 sessions with her and I plan to go back in 5 months for other treatments, with Dr Rostami (I hope). Can I also add, the assistants with Dr Rostami were lovely especially the assistant at the last session, holding my hand and telling me Im doing well, also checking in and making sure no water spillage was around my face :) Excellent service and excellent treatment!
Feb 12th, 2023

A very very happy costumer for over 9 years. Dr. Karen always always very professional , kind , sweet person. She will make your time at the chair easy, relaxing to the point you can fall asleep ( YES I ALWAYS DO) . Everyone at the clinic is super friendly , helpful and extremely professional. HIGHLY RECOMMEND XXX
Jan 25th, 2023

I've had my Invisalign process here with Dr Ilze and she's been great. She's friendly, attentive, and always wants to achieve the best results.
Dec 26th, 2022

Unacceptable service. Booked a regular hygiene treatment. They did not send me a confirmation for the booking. On the day of the booking I stopped by reception to confirm all was in order with my booking- I was told it was all booked and was asked to verify my number, which I did, to receive a confirmation. We verbally confirmed the hour. I never received a text/email with the booking. Then I get a call from reception saying I am late for my appointment (although no confirmation of the booking was sent). I did my best to reorganise my schedule and get to the clinic within 5 mins of the call- only to be told we can do half the treatment because they are fully booked. Wasnt really given an explanation what is half the treatment- this is open to interpretation (maybe just one side of the teeth). Upon asking to cancel all of this I was virtually blamed by the Reception staff for not receiving a written booking confirmation because I had opted out in the past to receive their spam emails/texts (which are incredibly intrusive). Needless to say the Receptionist was rude and did not want to hear my feedback. I ultimately got a refund, but its safe to say they have lost a client and a potential referral for their services.
Apr 2nd, 2023