Tripp Ltd Head Office

Terrible company . Sent me completely the wrong order, and half of my items are missing . No way to contact them to exchange . Good portion of my order is missing never experienced receiving a completely wrong order in the whole 15 years of ordering online
Apr 19th, 2023

Ordered a suitcase over a week ago, chose to use the collect+ delivery option. After chasing up the order Through email Ive now been told it was unable to be delivered and has been sent back to the warehouse. No information was given until I chased this issue up. All I want is to talk to someone yet their phone lines put you on hold and then automatically hangs up after 8 or so minutes on hold. Customer service is absolutely abysmal.
Apr 9th, 2023

Amazing customer service, I wasn't happy with the quality of my case and they were super helpful and arranged a replacement - the wording of their emails was friendly, genuine and sincere.
Dec 5th, 2022

Customer services very poor
Jul 18th, 2022

Ive had an excellent experience with Tripp customer service. The back two wheels of my suitcase broke whilst on holiday after several years of use and I contacted Tripp when I returned to double check the size of the wheels as I wasnt too sure which ones would fit. They got back to me quickly and posted the wheels to me at no cost. They were really easy to change. Im really happy and would have no hesitation in purchasing from Tripp
Jul 6th, 2022