NHS Resolution

Mar 15th, 2023

Dec 13th, 2022

What resolution?! The vile crooks?! Morally defunct? Is this team of lawyers helping to destroy the once beloved NHS by blocking staff from learning from mistakes? Twitter; FionaWatts@Magnacarta300
Jan 2nd, 2019

One star is too generous for these people. Simon Hammond, Stephen Chahla in their claims department are obstructive. They use solicitors who deliberately don't answer issues of dispute, nor will NHSR then, but their tagline is Resolve & Learn, it should be 'obfuscate and ignore'. It adds to the stress of pursuing admissions of liability and there is no treating people fairly or saying where they accept issues, or narrow issues of dispute, which adds to time, cost and effort, when you already have suffered. It's a malicious form of dealing with people. I brought my cases because I want admissions of liability but the lack of acceptance of same, by using solicitors who are effectively milking fee income to defend claims, adds to cost. I don't know why they are so afraid to accept admissions because this means they 'Learn' and if they can do that quickly, the financial costs are much lower. The fact is the NHSR system is political because they don't want the system accepting too many claims for fear of showing up the NHS. If you took the money they paid in lawyers fees and fed it back into ensuring CCG's and NHS trusts respond properly & communicate there would less claims, more resolution before claim stages and less aggravation. The arrogance to try and defend liability in some of their cases is appalling and most of this is brought by middle managers who don't communicate, don't understand basic law, and cause claims to be made because nobody should accept some of the ill treatment that goes on in the NHS
Feb 2nd, 2021

I have done a complaint . My case manager is ok but their solictor who they have passed my case to is very harsh and made me cry badly. No compassion at all unethical. No sympathy or empathy what so ever. It made me feel like I am lower then them and she is superior. Never been made to feel like this even by my parents. So its quite awful the way you get spoken too. However the head of claims cares and is professional and is sympathetic and empathetic. I am a cancer patient who 's consultant didn t even check me and then when you deal with a solicitor who is harsh its out of order as we are the ones who are suffering ill health and implications. It is extremely sad that we are made to feel we are at fault when we are not and are treated like nobody s. I do think the BBC , Panorama should do a documentary on this as people are suffering and they cant get away with talking to people like they are better then us. No TCF policy. I am living today because I saved my life but suffering all the implications badly. i do think they need to review their solicitors and train them on how to speak to sick patients. it doesn't matter how long they have been doing job kindness doesn't cost a thing!
Apr 17th, 2019