premier express

Bad service, I went to this store to return an item, the staff behind the counter told me that it was not possible to ship, even before explaining, then they didn't want to read my return confirmation email, I think they didn't know how to read English, very rude in manners and doesn't help you even when I told him it was the first time I use this service, he told me you don't understand English but the truth that made me very nervous about his rude and aggressive attitude, the staff must be kind and welcoming to the customers the opposite of this shop
Nov 22nd, 2022

Very rude person behind the counter. I had a return to an online shop. He asked me why I didn't wrap my return? The web page of online shop said I don't need to wrap and it's a service of the shop to do this. The person did constantly complain to me. What ever he said... it was a bit hard to understand his kind of English. He told me off and at the end he sticked the label sticker on the original cardboard of the item. So it never can be sold again from the seller. He wasn't care about anything. So I told him I will never come back to this place again. He agreed to me. When he has bad days like this, he shouldn't do a costumer service job.
Nov 3rd, 2022

Really friendly and helpful staff. Thanks for being so accommodating and patient on our parcel drops recently. You've really helped us :)
Oct 19th, 2022

Dreadful service. I went to try and collect my parcel, then told I had to contact customer service. Not helpful service given that my parcel was registered as being at the store. Lack of responsibility taken.
Aug 19th, 2022

Friendly staff and helpful, but unfortunately evri(hermes ) doesn't provided packing bags to the store to pack in the store.so they don't do packaging in the store. I recommend you to come with packing . Some online retailers like vinted ,depop won't provide QR codes to print in the store better to print in the home if it's from vinted or depop. I don't know why they are getting 1 or 2 stars for hermes return service which can't provide.
Jul 24th, 2022