Mamma V's Caribbean and English Cuisine

Mar 9th, 2023

Best jerk Ive had in a long time! Mamma V did not disappoint. Ordered a light snack of jerk wings and a portion of plantain with a rum punch to go with it. The jerk was cooked with love and that much was evident. The plantain was also very tasty, especially when dipped in the jerk sauce from the wings. Mamma V knows what shes doing and knows how to cook up good, hearty food
Feb 26th, 2023

Took a chance and ordered jerk chicken and fries overload and jerk wings separately. OMG would definitely order again, was delicious and succulent.
Feb 24th, 2023

My order come over an hour late and to make it worse it was wrong with sweet potato in the hard food. When I called all I was meant with was arrogance and very poor customer service by the cook. I had to threw half the hard food away because they did not want to rectify the matter. Very poor. ADDED AFTER: The response below is exactly what I mean by poor customer service. I phoned and she would not even let me speak. Now accusing me of being rude when there was never a bad word from me throughout the call. It's quite clear the person that wrote the response is also the one claiming she was a victim of me being rude. She spent the time claiming all Carribbean restaurants provide sweet potato in hard food and when I said they did not she literally called me a liar. The food was still very hot so blaming the driver is quite unfair. A very sad run of excuses to an issue that could of been resolved very easily. ADDED 2 YEARS LATER. It's ashame to see this service has not improved by previous comments apart the false positives ones presumably by their friends and family. It's such a shame to see another Caribbean providing sub standard service but more importantly this woman running it appears not to of learnt from her errors. If she was smart she would understand the importance of positive marketing and the serious detriment of negative. Alas if I was her I would go through all these negative comments personally contact them offer free food and invite them to a night to prove change but this woman's arrogance won't let her change or the service. This is definitely one for Ramsay's Nightmare Kitchen.
Feb 14th, 2023

I write this review with a heavy heart, as I did not want to leave this negative feedback, but Mama V has left me with no option, as she did not want to resolve this amicably or take responsibility. On Saturday evening 18th Feb 23 I purchased an Oxtail meal with rice, plantain and coleslaw. Two hours after eating half the meal my stomach began to ache. I threw up several times and had diarrhoea. I hadn't eaten anything other than toast for breakfast, so it was very obvious I had food poisoning which was caused by the meal I purchased from Mama v's restaurant, furthermore, once the food was out of my system I was fine. I called her to advise, rather than jump online and leave bad feedback. She told me no one else had complained, at which point I advised, the girl serving had said it was the last portion. So either the food was sitting around all day or had not been stored properly, either way I received food poisoning from her establishment. Mama V tried to negate her responsibility. I told her I had purchased food from her a couple of times before and didn't have any issues, but this time there was an issue and I was not happy to pay over 20 for food poisoning. She then asked for my address and advised she would send her driver with my refund. She then called me back and asked me to send the rest of the food back with the driver. I told her that would not be a problem as luckily I had only eaten half the meal. I think she wanted to use that as a get out clause, hoping I'd say there was non left, but half the food was remaining, so that stupid tactic didn't work. Her driver never attended and I never heard from her again. Now I don't know whether Mama V thinks I was trying to get a free meal or whether she just doesn't care about customer satisfaction, either way the situation was handled inappropriately and she's lucky I don't go further and log a complaint with the local Environmental Health Department. Pathetic customer service and I for one will not be recommending her restaurant to anyone I know!
Feb 7th, 2023