The Dutchie Express - Thornton Heath

Im actually done with this place Im not local to the area but I drive well out of my way to come here . tonight I ordered boneless jerk rice n pees . The rice was cooked properly From last week as it was dry n hard n clumping together the chicken was so over cooked and reheated in microwave it was completely rock solid The owner should be embarrassed calling this a Caribbean shop or is just greedy and dnt care about hes local people hes over Charing for terrible food . the shop it self is very unwelcoming and full or angry just eat drivers its not a nice place to be or wAit . The owner needs to have a good look at hes staff management and business or this will fail 100%
Mar 20th, 2023

EDIT- Updated Review. I would no longer give this place 4 stars. Its coming up to a year that I havent ordered from here. Think that chef came and went because the food went noticeably downhill. They also introduced a new, more expensive menu for what I felt were smaller portions. The last 5/6 orders I received were dry and tasteless. Nothing like when the boxes used to come garnished with spring onions and pepper, the roti wrapped separately and freshly cooked. The plantain was always hit or miss but ended up being rock hard each time I ordered. My husband complained and was told do you think we grow the plantain here? Anyway yeah a bit of a shame as used to be my favourite spot. Previous review- My favourite Caribbean food place in the area. Think they may have a new chef as the food quality has quite noticeably improved. Only annoying thing is Deliveroo app states that you can skip the queue to quickly collect food before it gets cold but not always the case here, made to wait behind indecisive customers to collect order already paid for.
Mar 13th, 2023

The food now is god awful - do not go there. It is really sad as the quality for years has been amazing. Waited for 40 mins, gave my food away to a driver today - the actual food itself - a big lump of rice and tasting terrible. Festivals were hard, plantain was old. Told me I couldn't order medium and I had to order large.
Mar 11th, 2023

About a year ago, I order the curry goat from their other franchise and was instead given curry bones. I thought I would give these guys another chance but again I received curry bones. They were at least consistent in something, providing poor quality food each and every time.
Feb 20th, 2023

Ordered buy one get one free, mind you I ordered a lot of portions like 3/4 and obviously expected double. received one portion of each(completely defrauded) and when I spoke to them on the phone I got the feeling it was done on purpose. They immediately blamed all the customers and admitted theyve had this happen multiple times(without me even asking) but its the customers fault because they dont know how to order properly through the app. Appalling is an understatement.
Feb 6th, 2023