Travis Perkins West Wickham

Mike behind the counter is amazing.. spent loads of time with me and helped me save money... top man
Dec 17th, 2022

I placed an order last week and no one contacted me from the West Wickham branch so I contacted them. I spoke to the branch Manager to arrange delivery for Saturday the 3rd at 12pm, he said I quote considered it done 12:30pm came and wen ton Saturday with no delivery nor any communication. From the google reviews there seems to be clearly an issue with personnel at this branch, why do Travis Perkins do not take any action as these employees are the face of your company and are doing more harm to your reputation than good.
Nov 17th, 2022

Closed at 11 .30 am Saturday, after being told open untill midday
Oct 8th, 2022

pretty well stocked
Jun 21st, 2022

Manager on way home while customers still waiting Travis Perkins - West Wickham I placed and paid for a simple order on the web on Thursday Instant response - the branch will contact you to arrange delivery - They didnt Monday morning I called the branch to arrange delivery - agreed for Wednesday Wednesday - no delivery - rang branch - sorry your order was put in the wrong tray Branch stated they will deliver tomorrow - they didnt Thursday - call branch - sorry out of stock and had to get it from another branch Why was that not evident a week ago Asked to speak to manager - 15:57 hrs - he finishes at 16:00 - hes gone home. Im still waiting for the delivery - Ive had bribery of free goods not to publish this Customer services were very polite and sympathetic - but no improvement on delivery - or response from a senior manager If you want a merchant that provides excellent service - dont use Travis Perkins at West Wickham - the management are not interested as they are clock watching
Apr 8th, 2022