Santander

Feb 23rd, 2023

No longer here.
Dec 3rd, 2022

Walked all the way here on Saturday morning as it's the only time I could come pick up my card - branch is closed with no explanation, absolute joke. Will be changing banks
Sep 28th, 2022

Should be open on a Friday until 3pm. It isn't with no warning. Has happened more often than not so I believe it's a regular thing. Ideally dates should be updated if this is to close.
Aug 9th, 2022

Sadly my local bank has gone down hill. I went in yesterday simply to withdraw some cash from my account as I had been told to go in while being the victim of fraud. As I didnt have my card I was treated like a suspect by two European women who struggled to speak clear English. Going back and forth suspicious due to a spelling error of a middle name on my passport. The whole process took me about 45 minutes. Neither of the two women informed me what the issue was or why they left me standing at the counter for so long. I ended up asking is there a problem because as a British citizen I have never experienced discrimination in a Santander bank. Once I receive my card I am moving banks after being with Santander since being old enough to have an account. The customer service is rubbish and I can not even speak to a customer agent who speaks clear English as I would expect from a bank. Absolutely disgraceful behaviour from two European customer service agents. Looking down their nose at a well to do women of colour.
Oct 25th, 2022