Santander

Apr 19th, 2023

Dahana was very helpful to me. Thank you
Mar 17th, 2023

Mar 4th, 2023

I needed to discuss my finances with Santander. Rohini Sindhi in Harrow branch has helped me professionally by discussing various options which helped me to take informed decision. Many thanks Rohini.
Feb 14th, 2023

Completely unhelpful and unconcerned. Terrible customer service. When my account details were hacked, I was contacted by Santander fraud department and an appointment was made for me to come into the bank to cancel my account and have a new one set up. When I arrived at the bank, not only did they have no record of my appointment, they claimed to have no appointments for 4 weeks. They told me that all they could do was to cancel my bank account not make a new one in that time. When I asked how long I'd have to wait to cancel, the line attendant simply shrugged and told me that the woman I'd speak to was about to take her lunch. Infuriated, I went across the square to the bank opposite who set up an account for me in 30 MINUTES! Complete with card and savings account to boot. Why Santander couldn't set me up an account that day and why I'd have to make an appointment for 4 weeks I have no clue. Needless to say I will not be banking with Santander in the future, and neither should you. Their customer service has truly gone down the drain in reccent years and I've had my account with them since Alliance and Leister.
Jan 27th, 2023