HSBC Bank

Unfortunately am not able to give less! I have been so happy with HSBC but will never go to the Orpington Branch again. Unhelpful staff that have to look up a simple process in front of the customer and discuss between them what they need to do. Once they did this they were still very unsure and gave me little confidence and weee unprofessional and told me different to what they had said the week before! Very unhelpful to the point of rudeness! Give HSBC a bad name and made me want to change banks. Barclays and Nationwide in Orpington a different sorry. A pleasure to deal with.
Mar 7th, 2023

The most useless branch ever. No counter service. Very limited staff. Cash deposit machine broken most of the time and staff seem to be trained best into directing you to go to the post office to use their services. As a business owner and a long standing HSBC customer, I have never been able to benefit from this branch in any way or shape or form.
Nov 18th, 2022

Waste of time, poor customer service, this branch should be closed permanently. I came into the branch and staff were unwilling to do their job as it was near closing time while they stand chatting by the door and watching the clock. I will be filing a complaint with the branch manager. I have been with HSBC for over 11 years, not putting with their incompetence any longer.
Nov 11th, 2022

Drove over 20 minutes they should update their times on Google HSBC expected better from you.
Jun 27th, 2022

I 'd like to express my heartfelt thanks to Emma for her kindest help. I went to the bank today to set up my mobile banking apps. Emma helped me with this. She was so nice, so patient, and so helpful that I was extremely impressed. She is one of the best customer service professionals I have ever met. Thanks Emma.
Feb 25th, 2022