Kent House

Jan 30th, 2023

Jan 18th, 2023

"Nothing teaches us better than our own experiences." "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Jan 12th, 2023

Its really a great place to work and team management is really outstanding.
Jan 11th, 2023

AVOID! On 13.10.22 my father was placed at KENT HOUSE! This carehome is for Dementia patients, my father does not have dementia. He was placed there for temp 2wks only BUT ended up being 3 awful months! This review page only allows short reviews so Ive had to shorted my original reviewwhich I will be submitting to the appropriate dept! A extremely poorly managed establishment. Never any Managers around to speak with to address matters/help. Staff do not relay info when doing handovers. I ended up chasing doing their jobs for them ! The general staff look miserable and fedup and again thats down to poor management of this establishmentie,. Manager(s) No regular diabetic checks 3months later despite registering with district nurse. MEDICATION!!!! Out of stock on many occasions, my father went without his meds for 3days on a few occasions, I would have to chase it for them to then call 911. FOOD!!! Awful. We spent a lot of funds in Tiffin delivery service and take outs. HEATING!!! stops working, bare in mind these were winter months oct-dec22. Neglect!!! My father had diarrhoea and after informing several staff multiple times for a entire week, nothing was done! Ignored - my email complaint against a senior staff member was ignored! Smell - was absolutely awful the 1st floor is very very badvery strong Urine and excrement smell. You need to wear a mask! Bedsheets - not changed regularly even upon my fathers request. Id often walk past other patients rooms on my visits and clearly saw non-clean bedsheets! The above are just a few major points! I was a regular visitor 2-3x per week. This place doesnt like you to point out errors or complain! They are professional at two things only! Blaming others and excuses/lies. My father was very unhappy herestarting to look depressed at each visit! I was constantly in touch with my fathers social worker to get him moved asap, it took 3months but we got there in the end! To our joy On 05/01/23 I was able to move my father to SANCROFT HALL. Only 2days worth of medication was provided from Kent House and some meds missing. My concerns continue for the patients at Kent House. None of the above is acceptable and I cannot stress enough my disappointment in the lack of care and professionalism at Kent House. Poorly managed and neglect! I would absolutely NOT recommend this place for your loved ones! Kent House and Sancroft Hall are worlds apart! Sancroft is an extremely professional, welcoming and caring establishment. My father is very happy and my stress is 100% reduced. I cannot speak highly enough of the management team at Sancroft the Manager is very warm and approachable. Kent House management need to take note of how a carehome should be run!
Jan 24th, 2023