Dulux Decorator Centre

Misleading return policy @ Dulux Decoration Centre in south Bermondsey London. Ahead of purchase I went on Dulux website to double check on Return policy in case something was not right with choice of goods (I am a normal costumer and not a decorator) or those were faulty. I did that because the Decoration Centre mixes the colours. They do not have the colours ready to buy. They also do not showcase all colours from their colour palette hence you cannot be sure they are right. Mine is not. The recommendation I have been given was not accurate. The website is very clear in refunding the paint. It states clearly that mixed is not considered bespoke for the avoidance of doubt paint mixing products are not considered bespoke however the stores policy is completely different yet the consumer is NOT made aware of ahead of purchase. Despite asking polite advice the staff is extremely rude. Unprofessional. Confrontational. All of this to say be very careful. The website is misleading. The staff does not listen care about their costumers. Avoid.
Aug 3rd, 2022

Apr 27th, 2023

I call on a Saturday afternoon desperate to find a color paint before the store was shot, a lovely gentleman took the time to check the stock and let me know another Dulux Store where I could find what I was looking for, thank you!
Apr 3rd, 2023

I regularly visit this dulux decorator centre and its pretty much based on luck , some workers are good some are just lazy, refusing to mix paints half an hour before they close even tho it takes less then 5 minutes. Didnt get the name unfortunately but I do go there regularly so Im sure I will find out
Feb 26th, 2023

The member of staff that served me was polite and knowledgeable on the products.
Feb 19th, 2023